Support teammate
AI customer support that triages, drafts, and hands off
A MatesBot Support teammate is an AI customer support agent for small teams. It sorts the shared inbox, drafts replies from your FAQ and past answers, keeps the FAQ document up to date, and hands anything tricky to a person, so customers get faster answers without you hiring for the routine questions.
Sign up with your work email.
What your Support teammate does
- Triage a shared inbox by topic and urgency.
- Draft replies using your FAQ and product facts in memory.
- Keep an FAQ document current when new questions come in.
- Hand off angry, unusual, or high-value cases to a named person.
- Read screenshots and attachments customers send.
- Send a daily summary of open questions and themes.
- Look up an order in a web portal before replying.
Last updated:
A day with your Support teammate
An example of how the work flows. You set the times and the rules.
7:00
The routine triages overnight email and drafts replies.
8:30
You review and approve drafts in one pass.
12:00
It flags two cases for a person and adds a new answer to the FAQ.
17:00
A daily summary lists open questions and common themes.
Set up in 3 steps
- 1
Create your Support teammate
Start from scratch, or from one of your company's saved templates. Give it a name, a title, and a job description, and choose its computer.
- 2
Connect the apps it needs
Connect the shared inbox and the documents where your FAQ lives. Each connection belongs to you, and the teammate needs your permission to use it.
- 3
Add a routine
For example: "Every weekday at 7am and 1pm, triage the support inbox and draft replies for my review."
New to MatesBot? The Owner Bot can create departments and leads for you during company setup.
You stay in control
- Approval rules before any reply goes to a customer.
- A clear handoff rule for cases that need a person.
- Spaces keep support data apart from other teams.
More on approvals and security and the teammate's own computer.
Other departments
- Executive assistantGets your inbox to zero, preps your calendar, writes meeting notes, and briefs you each morning.Learn more →
- OperationsLogs in to supplier and government portals to enter or collect data, sends daily reports, and chases vendors.Learn more →
- SalesResearches accounts in the browser, drafts intros in your voice, and asks before sending.Learn more →
Frequently asked questions
Will customers think they are talking to a person?
You decide how replies are signed. MatesBot teammates are AI, and we recommend saying so.
Can it answer without my approval?
Only if you let it. Keep an approval rule such as "Ask before sending external email" until you trust its drafts.
What happens with hard cases?
Give it a standing rule for handoffs. It flags the case and tells the right person instead of replying.
Give your first teammate real work today.
Sign up with your work email. The Owner Bot sets up your company with you in chat.