Legal
Delete your account and data
Last updated:
You can ask us to delete your MatesBot account and its data at any time, whether you use the web app, the desktop app, or the iPhone or Android app. Fill in the form below, or email support@matesbot.com from the email address you sign in with.
Request deletion
What happens next
- We confirm it is you. We reply to your account email. If the request did not come from that address, we ask you to confirm from it.
- We delete the data. For a full account deletion, this covers your profile, your teammates, their memory, routines, chats, files, saved passwords and keys, and your app connections.
- We tell you when it is done by email.
For a company workspace, only the company owner can ask us to delete the whole workspace. If you are a member, we delete your own account and data, and your company keeps its own work.
What we may keep
We keep only what the law requires, such as tax invoices and payment records, and short-lived backups until they are removed in their normal cycle. Chats and files the mobile app saved on your phone stay on that phone until you delete the app.
Before you delete
- Deleted data cannot be recovered.
- You can export a teammate's profile, memory, routines, files, and history, and download memory as Markdown, from the app first.
- Ending a free trial does not delete anything: your company becomes read-only and teammates pause.
- If you subscribed through an app store, cancel the subscription there as well.
Read more in our Privacy Policy.